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The wrong bitz in your package...
View Poll Results: Have you ever bought something off the shelf at GW, and had it containing the wrong bitz?
Yes 12 57.14%
No 9 42.86%
Voters: 21. You may not vote on this poll

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Old 28 Jul 2005, 23:35   #1 (permalink)
Shas'Vre
 
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Default The wrong bitz in your package...

Well, I haven't bought much metal up to this point. Just my Stealthsuits and Ethereal, really, and they were very simple. I did get an extra antennae for the stealthsuits...

So I bought 2 packs of 3 pathfinders, and 1 pack of rail rifle pathfinders. I was putting them together, and realized one pack had 2 pathfinders with a left hand, and two guns with a left hand! Does this happen often? Does GW rectify it, or do you have to just order new bitz?
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Old 29 Jul 2005, 01:04   #2 (permalink)
Shas'Vre
 
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Default Re: The wrong bitz in your package...

Most of the time GW will gladly fix it.

One time my friend got some realy bad paint from their store, they mailed him a brand new set.

But I have heard alot of horror stories of GW jackassery.

Good luck getting your parts.
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Old 29 Jul 2005, 02:08   #3 (permalink)
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Default Re: The wrong bitz in your package...

as far as missing/damaged parts go, GW has an excellent customer service policy...they don't argue about whether or not you might have had the parts to start with, they just replace them for you. dead easy
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Old 29 Jul 2005, 03:37   #4 (permalink)
Shas'Saal
 
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Default Re: The wrong bitz in your package...

Does getting a Tau battleforce with four extra firewarriors count?
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Old 29 Jul 2005, 04:30   #5 (permalink)
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Default Re: The wrong bitz in your package...

I got a boxed army that was amongst a few other things, missing the great cannon and it's crew! I also was missing some bits for the Elector Count in the same box. Didn't get the parts for the Elector count but I was given a new great cannon off the shelf when i told the staff about it.
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Old 29 Jul 2005, 10:56   #6 (permalink)
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Default Re: The wrong bitz in your package...

i bought a broadside battlesuit, and it wasnt broadside, no railguns at all. i went back to GW with a receipt and thay gave me a real XV88 and said "you can keep the crisis that was supposed to be a broadside, we cant put it back on the shelves" so i got a free crisis


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Old 29 Jul 2005, 12:04   #7 (permalink)
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Default Re: The wrong bitz in your package...

My friend bought the 3rd edition tactical squad (yellow trim, not gold) and instead of 10 backs packs, he got 40...
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Old 29 Jul 2005, 15:15   #8 (permalink)
Shas'Saal
 
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Default Re: The wrong bitz in your package...

i bought 2 Striking Scorpion blisters(my Spedcial Scorpions), and each had 1 Scorpion arm and 1 Banshee arm, i brought them back like a month later and they just switched the 2 of mine with 2 proper ones.
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Old 29 Jul 2005, 18:05   #9 (permalink)
Shas'Vre
 
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Default Re: The wrong bitz in your package...

Parts go missing alot of the time, GW staff will sort it out no problem, as long as you still have the reciept.

One of my friends ordered some Incubi off Mail Order. He got it Incubi, but instead of backpacks he got...

WFB Empire Regiment Champion heads.

I have no idea how they managed that one.

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Old 30 Jul 2005, 00:50   #10 (permalink)
Shas'El
 
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Default Re: The wrong bitz in your package...

GW are very good on their customer service, after all, if they don't advertise, they'll need to look after the customers they do have.

No comments on the prices okay people, I mean this.

I've known a friend to get a model for free simply because he pointed out to a staff member that it had the wrong gun. "Sure, it's yours". He converted it up very nicely anyway.
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