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Really bad day in my life
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Old 15 Feb 2010, 18:00   #1 (permalink)
Shas'La
 
Join Date: Sep 2008
Location: Riley KS
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Default Really bad day in my life

Guys, listen up, last week, I went to a shop to purchase a chaos space marine renegade strike force box, it,s like 199.99. That is cheap, right, I asked the shop keeper to help me get the box. Meanwhile, he gave me the box, however, that CSM box was resealed. So I asked him, is that box missing some thing. He told me he didnt know. I still bought that box, when I got home, I strated putting sthe model together and started painting some of them. I found out that box has few things was missing, my chaos land raider is missing the bottom and the side. Moreover, the chaos terminator lord is missing. Few days later, I went back to the shop, thats had few things missing in the box, so I told him can you help me to call GW, he told me i should call GW, not them. At that time, I felt somehow they had a very bad customer service. Should I call GW? Will GW tell me to return the land raider to them, because part of my land raider has been painted,I really do not want to repaint again, because i m being lazy.
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Old 15 Feb 2010, 18:08   #2 (permalink)
Shas'Vre
 
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Default Re: Really bad day in my life

Call GW up about it, also reference the store for selling repackaged goods with aren't 100%
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Old 15 Feb 2010, 18:13   #3 (permalink)
Shas'Ui
 
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Default Re: Really bad day in my life

I've heard many stories about GW sending a whole new box for a complaint about a few minor missing pieces. Call 'em up! ;D They'll probably smite the store as well, for not taking care of their products.
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Old 15 Feb 2010, 18:40   #4 (permalink)
Shas'La
 
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Default Re: Really bad day in my life

I m going to to make sure, is it all GW items have plastic wrap. When I got the box, it only had 2 plastic tape. Do u think that shop really repacking for my CSM box
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Old 15 Feb 2010, 18:42   #5 (permalink)
Shas'O
 
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Default Re: Really bad day in my life

GW has pretty phenomenal costumer service when it comes to things like this. As said above, give GW a call. Let them know the kit, what's missing, and where you bought it. You should get replacement sprues in short order.
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Old 16 Feb 2010, 19:08   #6 (permalink)
Shas'Ui
 
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Default Re: Really bad day in my life

Yea I wouldn't fret too much, 2 examples.

My First dreadnought I bought was missing the arms sprue, I sent them an email, within the week GW had the sprue to me.

As well, I bought a box of Piranhas (the 3 pack) but it cam as a two pack, same deal then sent a piranha box to me pretty quick.

Just be sure to include the catalog number of the box you are talking about, I think it helps them on their end (understanding how the mishap happened). Although in this case, it may be obvious why there are missing pieces.
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Old 17 Feb 2010, 06:07   #7 (permalink)
Shas'La
 
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Default Re: Really bad day in my life

I m not going to shop at there anymore, the box has so many missing part, land raider missing th bottom defiler has missing the arm
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Old 17 Feb 2010, 06:50   #8 (permalink)
Shas'Ui
 
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Default Re: Really bad day in my life

Definitely a work of Deff Skullz!

More on topic: it's up to you what you do, but the shop's telling you to contact GW is ridiculous. If you buy a TV and it doesn't work, do they tell you to contact Sony? No, it's the sellers' duty to fix it.

Of course dealing with GW will probably be easier and faster than dealing with the shop.
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Old 17 Feb 2010, 06:59   #9 (permalink)
Shas'La
 
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Default Re: Really bad day in my life

I just worry GW need me to ship back the hold box becasue part of my land raider has been painted already, I do not want to re paint other land raider and glue the hold thing together was a nightmare for me
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Old 17 Feb 2010, 07:02   #10 (permalink)
Ethereal
 
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Default Re: Really bad day in my life

It doesn't hurt to ask, though. I have had them ship an entire Rhino sprue just to replace one that was missing a headlight. In this case they may be able to just send you the parts you need. They probably won't ask you to send the whole thing back.
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