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I am so unlucky.
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Old 29 Sep 2008, 16:23   #1 (permalink)
Shas'La
 
Join Date: Sep 2008
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Default I am so unlucky.

I had some Tau model at home, and they were seal. Yesterday, I open couple boxes for my Tau army. The terrible things happen, my Tau XV88 Broadside Battlesuit was missing at metal. I felt so bad, how often does GW having missing item? Cause,My eldar box they also missing my DA ,if i call like that often, will they get piss at me. Becasue I still had loads of GW stuff, i do not open yet.
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Old 29 Sep 2008, 17:17   #2 (permalink)
Shas'Vre
 
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Default Re: I am so unlucky.

I happened to nealy every box in my 'nid army...

There was even a tyrant guard with on ogre body instead of it's carapace...

Take it back... they don't mind...
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Old 29 Sep 2008, 18:26   #3 (permalink)
Shas'La
 
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Default Re: I am so unlucky.

Oh no i beat all your ass's when it comes to getting a box with missing pieces

For 1 Tzeentch Army out of 6 box's of horrors 5 had something wrong, my LOC was missing a neck & my flamers box was missing a flamer

Like i Know Tzeentch is the God of Change and all, but this is just ridiculous.

P.S. although there was much amusement among the staff at the GW they had no problem with the replacing the missing pieces
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Old 29 Sep 2008, 19:39   #4 (permalink)
Shas'El
 
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Default Re: I am so unlucky.

That really is unlucky.

The first thing I ever bought from GW (a BFM paint set) was faulty, one of the paints was the wrong colour.

But my problem seems small compared to all yours...
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Old 29 Sep 2008, 19:44   #5 (permalink)
Shas'Ui
 
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Default Re: I am so unlucky.

Bomb, did you buy it from the store that went out of business?
You should be able to call GW direct and tell them what happened with the point of purchase being closed. Since it was one of their authorized independents, they should not have a problem sending you replacement parts. I've always had a decent experience with the guys at GW on the phone.
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Old 29 Sep 2008, 23:34   #6 (permalink)
Shas'La
 
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Default Re: I am so unlucky.

I called them already, so they send me a new replacement, they asked me for the code, but i threw the box already, anyway why GW want to know the code? What code is that for?
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Old 30 Sep 2008, 02:04   #7 (permalink)
Shas'Ui
 
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Default Re: I am so unlucky.

Quote:
Originally Posted by bombevil
I called them already, so they send me a new replacement, they asked me for the code, but i threw the box already, anyway why GW want to know the code? What code is that for?
Possibly so they can track a problem in their packing or processing. There may be similar part-related issues with the same lot.

Just a guess.
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Old 30 Sep 2008, 11:59   #8 (permalink)
Shas'O
 
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Default Re: I am so unlucky.

Quite simply it's the Item code...easier for them to send you the proper box if they know this code.
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Old 30 Sep 2008, 13:22   #9 (permalink)
Shas'Ui
 
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Default Re: I am so unlucky.

Either of the last two are possible reasons they want the code.

Also if you have lots of unopened boxes, I would suggest that you open the boxes and take an inventory and then make one call to GW.

Personally I have bought a lot from GW, and only had a few problems. When you are dealing with a company the size of GW shipping problems are bound to happen. Unfortunately some people get all of the problems.
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Old 30 Sep 2008, 13:23   #10 (permalink)
Shas'Saal
 
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Default Re: I am so unlucky.

Actually, because of GW's excellent costumer service I dare say you're lucky rather than unlucky.
This kind of thing has only happened to me once, and that lead to me getting a new box of Space Marines
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