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deformed weapons on razorback
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Old 14 Sep 2008, 21:21   #1 (permalink)
Shas'El
 
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Default deformed weapons on razorback

my lascannon weapons, and te heavy bolters are heavily deformed.
do i inform GW?
the way they are deformed its gonna be a hell of a job to fix them =\
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Old 14 Sep 2008, 21:31   #2 (permalink)
Shas'La
 
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Default Re: deformed weapons on razorback

I'd call games workshop up and they should replace the lascannon sprue. When i bought my battle for maccrage, a while back, the rulers and dice were missing. I called them up and wound up with a whole new maccrage. Hopefully they'll do the same for you!
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Old 14 Sep 2008, 21:32   #3 (permalink)
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Default Re: deformed weapons on razorback

Yes inform them. they should replace them...at the Very least GW Canada does.
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Old 15 Sep 2008, 10:14   #4 (permalink)
Shas'El
 
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Default Re: deformed weapons on razorback

Quote:
Originally Posted by Phish
I'd call games workshop up and they should replace the lascannon sprue. When i bought my battle for maccrage, a while back, the rulers and dice were missing. I called them up and wound up with a whole new maccrage. Hopefully they'll do the same for you!
I must say, there is a bit of a wait, about 5 minutes to reach them,
but once i told him what it was, and what was wrong...
He sent me a new one....within a few minutes.
Excellent Customer service...
anyway thanx guys!
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Old 15 Sep 2008, 11:45   #5 (permalink)
Kroot Shaper
 
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Default Re: deformed weapons on razorback

I placed an order from GW US (I am in Oz) and my Tau Battleforce was missing it's flying bases (a grand total of six). Sent them an email, 4 days later I had 32 flying bases.

So they're pretty good about replacing things.
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Old 15 Sep 2008, 13:28   #6 (permalink)
Shas'Ui
 
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Default Re: deformed weapons on razorback

I have only ever had two problems with GW.

1st I bought an unopened landspeeder from someone. This one was out of print by about 6 years. It was missing some parts. GW was completely understanding, but since they no longer had the molds or spare parts they could not help me.

2nd I place a bits order before the bits ordering was redone. There was a problem, they sent the wrong sprue. After calling they informed me that since the bitz ordering was cancelled, they could not help me. Finally I talked with a manager and he was able to help me get the sprue I needed.

All in all they have great customer service.
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Old 15 Sep 2008, 13:34   #7 (permalink)
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Default Re: deformed weapons on razorback

Couple months ago I bought an Assault Terminator box from one of the indipendent stores, a GW order point. Got all the weapons, including the shooting ones, and no bodies. Called up GW and got a whole new box because they dont have them on bitz order anymore.

Twas pretty sweet it was.
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Old 15 Sep 2008, 22:50   #8 (permalink)
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Default Re: deformed weapons on razorback

My friend bought some termies, opened the box and there were no bases, then he called GW and they sent him replacments.
Yeah thier customer service is very good.
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Old 18 Sep 2008, 14:25   #9 (permalink)
Shas'El
 
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Default Re: deformed weapons on razorback

Ok so i got the replacement kit.
The guns are deformed on this kit as well...
WTF????
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Old 18 Sep 2008, 14:30   #10 (permalink)
Zen
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Default Re: deformed weapons on razorback

Ask for another replacement then! Or a whole new Razorback :P But seriously, ask for another replacement
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