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Missing items in box set
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Old 25 Sep 2005, 22:55   #1 (permalink)
Shas'Saal
 
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Default Missing items in box set

i just open a box set of some zerkers that i got a few days ago and two sprues are missing... i can only make 4 guys that i paid 30 U.S. for... am i screwed or can i just talk to GW and work somthing out.
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Old 25 Sep 2005, 23:04   #2 (permalink)
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Default Re: Missing items in box set

I'm sure it happens. My friend claims that his Tau Battlebox only had enough stuff to make 10 FW. I'm sure you can try and get a refund from the store.
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Old 25 Sep 2005, 23:09   #3 (permalink)
Shas'Saal
 
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Default Re: Missing items in box set

i dont know man, i found this out after i had made 4 already. looked for a new sprue and there was none... and i dont have the receit, i bought them 3 days ago... damn. :'(
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Old 25 Sep 2005, 23:14   #4 (permalink)
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Default Re: Missing items in box set

Did ya buy it from a store, or from mail order. Where-ever you got it from tell them about it and they'll probably do something to make it right. With Mail order, they will often just tell you to keep the screwed-up stuff and send you out a whole new one
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Old 25 Sep 2005, 23:21   #5 (permalink)
Shas'Saal
 
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Default Re: Missing items in box set

i got it from a Hobby town USA... i hope they help out...
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Old 26 Sep 2005, 01:19   #6 (permalink)
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Default Re: Missing items in box set

The guys at my HobbyTown are pretty good about that sort of thing. They should let you exchange it for a new one.
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Old 26 Sep 2005, 01:30   #7 (permalink)
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Default Re: Missing items in box set

One thing to be said for GW, they have a really good replacment/return policy on missing peices. I've never heard any one complain aobut getting a box with missing parts and being told tough luck. Usually they replace whole box right out if you tell them you were missing parts.
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Old 26 Sep 2005, 03:19   #8 (permalink)
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Default Re: Missing items in box set

will they still help me even if i have built 4 units already? my father models cars and the places he goes they would not alow him to exange it for a new one... all i want them to do is pop open i good one and hand me the missing peaces. anyway thanks for the peace of mind guys, i dont have a job and saving enough for another set will take atleast a month and a hafe.
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Old 26 Sep 2005, 03:24   #9 (permalink)
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Default Re: Missing items in box set

i ordered the Tyranid Epic boxed set... 5 years ago, i still havnt got it, i gave up after a year of emailing and phoning GW UK
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Old 26 Sep 2005, 08:15   #10 (permalink)
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Default Re: Missing items in box set

If hobbytownUSA doesn't do it, go to Games workshop. If i remember they do have some butt backwards return policy on models not that i've ever seen a hobbytownUSA ever sell GW products. They care a lot more about there products than Hobbytown USA ever will. I've heard from every person I've ever talked to that's had a missing piece that they've gotten it without any questions. How much I wonder people abuse that...
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