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Old 05 Mar 2008, 20:12   #7 (permalink)
Fish Ead
Shas'O
 
Join Date: Feb 2005
Location: Brampton Ont. Canada
Posts: 6,441
Default Re: Bitz complaint letter to GW

Quote:
Originally Posted by JBunny
I also wrote GW yesterday to complain about my order. I placed a large order with them so that I could get free shipping on my order but also I needed some bits and had to order then or else I would not be able to get them.

I ordered on the 12 of Feb, and they arrived on the 3rd of March. I open the box, and I find that they had shipped me some of the wrong sprues. I got nine of the correct sprue, and my tenth one was the wrong sprue. Plus my Harlie Troupe Master was missing an arm.

GW's response when I called was they will resend the troupe master, but there was nothing I could bo about the wrong sprue since there is no more bits ordering.

I ordered ten shield sprues so that all of my Vet squads could have the same shield within a squad. Kind of like a unit disignation.

So I sent GW an email on Tuesday. I have not heard back from them, and I don't really expect them to respond either.
Honestly, I'd just tell them that you are a paying customer and even though they cut off the bitz service since the time of your order, it's still their fault that you didn't get what you ordered back when you could order bitz. Thus they need to rectify the situation in some manner either by sending you the parts you ordered or refunding your money on that particular item
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